Shipping policy

Lakeside Marine & Service Shipping Policy

Lakeside Marine and Service ships on business days only Monday - Friday (non holidays).  Orders placed after 12 PM CST on the last business day of the week will ship out on the next business day the following week.  Lakeside Marine and Service at its own discretion may change the selected shipped service at no charge to an equal or better service to ensure timely delivery.

Lakeside Marine & Service shall not be liable for any delay in transit. Delivery dates are best estimates only and are not guaranteed unless 2nd Day Air or Next Day Air.  If a 2nd Day Air or Next Day air is late the carrier will refund down to the ground rate and that refund will be passed to the customer.  If the delay is due to weather or factors outside control of the carrier  there is no refund for 2nd Day or Next Day deliveries.

Oversize boxes may not calculate properly in the checkout process and if that is the case Lakeside will contact the customer after the purchase for the additional shipping charges.

International Shipments

Lakeside Marine & Service is not responsible for any additional fees related to international shipments.  The international shipping charge does not include any taxes, customs, duties, etc. that may be charged when your order reaches the customer.  

Shipping Protection

Lakeside Marine and Service offers shipping protection to protect the customer's purchase in the event the package(s) is damaged, stolen or lost during transit.  If the customer opts out of the shipping protection then all liability for damaged, stolen or lost package(s) is the responsibility of the customer and Lakeside Marine and Service is not liable.

How shipping protection works, if the customer opts in and any of the following happens here are the procedures:

Damaged Package: The customer needs to notify Lakeside Marine and Service by emailing support@lakesidemarineandservice.com within 5 days of delivery with pictures of the shipping label, the packing slip, the damaged shipping container, and the damaged product.  Do not throw away any of the above until Lakeside Marine and Service says it is ok.  Once the pictures are submitted to Lakeside Marine and Service we can create an insurance claim.  Once the claim is approved a replacement shipment will be sent out for the damaged items or if not available a refund will be issued.  The product must be returned to Lakeside Marine and Service unless told otherwise before any refund will be issued.

Lost Package: The customer needs to notify Lakeside Marine and Service by emailing support@lakesidemarineandservice.com.  Once notified of a lost package Lakeside Marine and Service will contact the shipping carrier and initiate a search for the lost package.  For domestic shipments this process can take up to 8 business (Monday-Friday, excluding Holidays) days.  For international shipments this process can take up to 15 business (Monday-Friday, excluding Holidays) days.  If the carrier deems the package(s) lost Lakeside Marine and Service will send a replacement shipment out or if not available a refund will be issued.

Stolen Package: If the shipping carrier indicates delivery but the customer did not receive it, the customer needs to notify Lakeside Marine and Service by emailing support@lakesidemarineandservice.com within 48 hours of indicated delivery by the shipping carrier.  Lakeside Marine and Service will open a claim with the shipping carrier and if the order is over $100 the customer must file a police report and email a copy to support@lakesidemarineandservice.com.  Once Lakeside Marine and Service has received the police report and the shipping carrier is unable to locate the package a replacement shipment will be sent out or if not available a refund will be issued.

Most orders over $999.99 will have a signature required.

Order Processing

All primary warehouse in-stock orders  placed before 12 PM will ship the same business day, excluding weekends and holidays.  This excludes Yamaha Outboards, In stock Yamaha Outboards will ship within 3-5 Business Days of order being placed.

Non-stock items usually ship in 3 to 5 business days after order. 

All warehouse B stock may take up to 3-5 business days to process. Warehouse B stock is not in real time and only gets updated once per day.

An email confirmation with tracking will be sent once your order has shipped. Visit the My Account page for the most up-to-date status on your order.

Cancellation and order change requests are subject to an order's shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

In the event a package is returned due to incorrect shipping information or inability for mail service to deliver, customer care will cancel and refund the order (minus shipping and 10% restocking fee), and make every effort to notify the purchaser.